4x4Podcast_Rich
Junior Member
He said leave it running.I keep getting that email. I did the procedure, but I didn't leave the truck on for an hour. Did you need to have the engine running (not just on)?
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He said leave it running.I keep getting that email. I did the procedure, but I didn't leave the truck on for an hour. Did you need to have the engine running (not just on)?
I have issues with this too, I think. I started using the adapter and it worked just fine. I mainly use the uconnect service so the text messages I receive on my android phone will come through the radio so I can respond to them as well. I do also use the app to start my truck from my shop. I can't use android auto because the USB date connection in the center console doesn't connect to the radio. For this reason I can't update the radio either.
Anyway, about 2 weeks ago when trying to respond to a text I had just received from my wife the radio responded that the function I was trying to use was unavailable. I have an active Uconnect subscription. I noticed the Uconnect icon on the touch screen wasn't blue and was greyed out with a circle and slash through it. I unplugged the dongle and plugged it back in. After a while it lit up blue with a 1x nect to the icon and 1 blue bar. Text messages could still not be sent out but I could receive them and listen to them through the truck radio. I tried the reset on the dongle and now all 3 lights are blue with one constantly flashing indidcating it is trying to connect. Its very frustrating. I haven't tried calling Uconnect yet because I haven't had the time since I work 6 days a week 10-12 hours a day. Is anyone else having this same issue or know a work around. I have a galaxy s9 phone, 2016 Ram 1500 Big Horn with the 8.4 radio.
Another thing that has been happening recently is the Uconnect app is constantly telling me a vehicle health report is available. Multiple times a day. Another one is that Uconnect sends me an email saying my CEL is on a detected a problem. The issue is my CEL never comes on.
Hi JPT, I will give that a try. The weird thing is I can receive texts and the truck will read them to me, I just can't said. It tells me data connection is not available and to press the uconnect button to sign up for uconnect service. I already am paying for uconnect. I will try your idea with google assistant and see if that works.
I tried using Google Assist for textinmg and while it works it is just more hands on than I would like it. I talked to someone at Uconnect yesterday and was basically told I'm SOL with being able to use the truck radio to send and receive text messages. With the 3G towers being shut down this feature is just going away. As of right now the button on the steering wheel to enable the mic is useless to even have. This whole thing just doesn't make sense when it comes to vehicle safety and hands free driving. I have no idea why FCA thought this was just acceptable to end this service. I can use Google Assistm, which I never do, to send texts but now I actually have to handle the phone while driving to short press the home button to activate it. Then if I ask it to send a text to someone that I have multiple numbers for I have to select that number. I know, sounds like 1st world problems but when you're used to a particular feature and it goes away without a comparable replacement it just sucks.
It is a joke. The fact they used sprint is a joke. The fact they suck with knowing anything is a joke. The fact they charge $99 for a year then $90 to cancel when it doesn’t work and cannot cancel without a fee until November. It has never worked from day one as a remote start. I bought a viper unit had it installed and will cancel this crap and never give them another dime. I hate Ram support in general and serious thought twice about buying another Ram. I did it for the Cummins.The good news is apparently I'm not the only one with the 4G adapter problems. The bad news is Uconnect customer service hasn't helped me at all resolving it. I have been dealing with them for 6 weeks, have tried the update with them on the phone at least 20 times, have done the removed for 48 hours step, and still the adapter won't update. My real frustration is that you can only get to a second-tier service rep and no higher. Then all they want to do is repeat the same steps over and over. I have tried to get them to send me an updated adapter, but they act as if I own the only one in existence! They promise to call me back but never have. They claim to be working on my trouble ticket, but I am always starting from step one. There has to be a way to resolve this through Ram / FCA and bypass what has to be the WORST customer service I have ever dealt with through Uconnect. I told the rep I was talking to today that I couldn't design a worse customer service department than they currently have!
2015 Ram 1500 - 8.4N Uconnect system.