2019 RAM Limited Leather Dash Delamination/Shrink (attn @RamCares)

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jayquelin

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Apr 23, 2024
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Location
AL
Ram Year
2019
Engine
5.7L Hemi
Hello @RamCares,

I have a 2019 Limited with black interior. I recently moved from the midwest to the southeast, and just in the first few months of the spring heat, my dash leather has quickly and catastrophically delaminated and shrunk. I have an aftermarket warranty (a good one, at that) but it does not cover interior trim defects. My truck has about 60,000 miles. I previously noticed what I thought was minor warping and chalked it up to vehicle age, until I saw what a month in the southeast has done to it. I then started reading on the Internet and discovered this is actually being reported by a lot of people, some with model years as recent as 2022. I use nothing on the dash except water-damp shop towels and Mother's leather conditioner. I also use a sunshade.

Like all the others who have posted here, my dealer estimates around $3,000 installed to fix this. I cannot find an upholstery shop who feels confident they can repair the leather. I understand that on occasion you have helped other 5th gen owners offset the cost of this replacement. I am humbly asking here for you to help me with the cost of getting this fixed. I purchased the highest trim truck you offered and I've been good to it. I can't afford this fix in the post-pandemic economy. Please help me out.

Thank you,
BF from Alabama.
 

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Last edited:

gregkingjd

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Jul 6, 2024
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34480
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2019
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6.7 Cummins

jayquelin, I have the same issue. I see you didn't get a reply on the forum, did they perhaps respond some other way?​

 

TRK_GANG74

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Location
Va, Hampton Roads Area
Ram Year
2019
Engine
Hemi 5.7
Contact @RamCares via a PM. They are on this forum and they may be able to help. Others have had success going through them and you can try another dealer in your area.
 
Last edited:

mikeru

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The Palouse
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2020 Limited
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Hemi 5.7L non-Etorque

jayquelin, I have the same issue. I see you didn't get a reply on the forum, did they perhaps respond some other way?​

There are already several threads on this subject. I would encourage both of you to contact your dealerships along with @RamCares about this. You might want to send them a DM if they don’t respond to this thread.
 
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jayquelin

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Apr 23, 2024
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Location
AL
Ram Year
2019
Engine
5.7L Hemi
Hello, I actually reeached out to @RamCares at the same time I made this post.10 weeks later, I have still not heard from an actual RAM Cares case manager. The representative here on the forums has been great, but I cannot actually get RAM Cares to reach out and contact me. They keep closing my case without contacting me and then sending me a survey link.
 
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