AMP research steps and obd-II

[joshg86]

Quick question for anybody with experience.

Has anybody needed to get a part replaced under warranty from AMP Research?

Bought auto running boards. Fully installed but do not activate with doors. Any of the doors. I followed the advice on their website to troubleshoot and determined the OBD II sensor was the issue. I reached out to AMP via phone and the rep told me to fill out a warranty claim and within 1-3 business days someone would respond. It has now been another phone call with no further information and 14 days.

Has anybody gone this route to replace a problem part? Does this just take time? I can be patient but we know these board are expensive and we would like them to work as they should.

Thanks for any feedback.

2024 Ram 2500

 

[mtnrider]

I had a controller replaced by them but it was years ago. No issues at all, a phone call to explain the issue and do the recommend trouble shooting and they sent out a new controller. It was an easy process.

With that said I believe Amp was recently bought out by Real Truck so the customer service may have changed?

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[joshg86]

Correct, and real truck is who answers the phone and then redirects to website. Thank you for taking the time to respond.

 

[RealTruck]

RealTruck is the parent company for AMP Research. I understand your frustration with the lengthy wait times for a response, and I apologize for any inconvenience this has caused. The Powersteps are an exciting product to add, and it's disappointing when they don't work properly. I'm happy to take a closer look at this for you. Feel free to PM me directly, or you can email me. My email is [email protected].