Ram customer (doesn’t)care

[Latemodel55]

2022 Ram 2500 6.4 with a broken valve spring.
My dealer has been good to work with,but….. Ram care absolutely is horrible.
My case work is none existent. Never answers or returns calls.
I have talked to other case managers and they assure me that they leave messages for my case manager to return my call.
Very frustrating, as we purchase multiple Ram trucks a year.
After this we may be looking elsewhere.
Anyone else had an experience like this that can give some recommendations on getting some answers?

 

[tron67j]

@RamCares ?

 

[BossHogg]

If one can believe half of the news stories about Selantis floating around metro Detroit, customer care is likely busy trying to find a new position.

 

[RamCares]

2022 Ram 2500 6.4 with a broken valve spring.
My dealer has been good to work with,but….. Ram care absolutely is horrible.
My case work is none existent. Never answers or returns calls.
I have talked to other case managers and they assure me that they leave messages for my case manager to return my call.
Very frustrating, as we purchase multiple Ram trucks a year.
After this we may be looking elsewhere.
Anyone else had an experience like this that can give some recommendations on getting some answers?

Hi @Latemodel55,

It is deeply regretful to hear that this has been your experience. We want to look into this for you to see what we can do to help. Please send us a private message with more details of your concern. Thank you.

Gia
Ram Cares

 

[stormcom]

I am going thru about the same thing with Jeep on a 23 Grand Cherokee Overland with the bad welds and a bad dealer. We picked out a replacement 24 GC and dealer said the rep needed the case number. Now, they have the case number and it has turned into a cluster. 8 weeks without the car. They wonder why people are not coming back. I have a 23 GC Overland (loaded), 21 GC Summit and a Ram 1500. Told dealer maybe I should go look at a Volvo S90. My first Dodge was a 71 B100 with a slant 6 and 3 on the tree. Never had an issue with it.

 

[RCornell]

They have provided me with Finley response. Unfortunately they have all been “Sorry your dash is coming apart at 36 months, but we won’t do anything about it.”

$75k truck and the dash won’t last 3 years? Kinda crazy if ya ask me…‍

 

[Randy1]

I contacted Ram Cares on this forum in June on the uconnect in my 2018 Ram. Gia contacted me within a couple days and asked for the VIN. I replied with the number and now I can't get a peep out of them. It's been three months.

 

[Xynophire]

2022 Ram 2500 6.4 with a broken valve spring.
My dealer has been good to work with,but….. Ram care absolutely is horrible.
My case work is none existent. Never answers or returns calls.
I have talked to other case managers and they assure me that they leave messages for my case manager to return my call.
Very frustrating, as we purchase multiple Ram trucks a year.
After this we may be looking elsewhere.
Anyone else had an experience like this that can give some recommendations on getting some answers?

Did you ever get anywhere with @RamCares? I'm not getting responses to emails, phone calls, or messages here. I was going to open a BBB case but looking at their rating there and the responses, not sure it will help any.