What is this some sort of bot? The same canned response to multiple people’s concerns. The OP of this thread followed the instructions in the letter and FCA denied the warranty. Giving a bot response to his issue just adds insult to injury.
Recall Def, Nox Plus
- Thread starter Bass01
- Start date
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- Joined
- Nov 2, 2020
- Posts
- 10,407
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- Location
- El Cajon Calif. 92021
- Ram Year
- 2016
- Engine
- 3.0 ecodiesel
you are irritated at the wrong person or company
CumminsEngines is only trying to assist you
CumminsEngines is only trying to assist you
Thanks for sharing your experience. Information should be on its way to Ram dealers, and their software system should be updated to reflect extended warranty programs. In the event your dealer is not informed, check the Mopar website which shows eligibility details. Ram customers will also be receiving a letter soon. Once you complete the reflash, your vehicle is automatically eligible for a special extended warranty program from Cummins. We encourage you to visit cumminsrecall.com to learn more. The information provided is directly from Cummins and has helpful FAQs and links to useful resources. FCA Customer Care is also available 24 hours a day / 7 days a week. They can be reached at: 1-866-726-4636 or 1-866-RAM-INFO. Let us know if you need any further help.
