Jamesg0418
Junior Member
I own a 2023 ram 2500 with the 6.4 hemi, with 14k miles on it. Unfortunately I’m having some clacking or ticking issues with it. At start up and idle there is no clacking. However, under acceleration or downshifting and coasting there is a very loud and very distinct clacking noise coming from the engine bay. At first I thought it was an exhaust leak but there is a metallic tone to it. I have taken it to Pappas dodge in new Britain CT twice, dealing with the operating partner, the service manager, and the service foreman. They state in their reports that they do not hear any irregular sound on the truck, and two brand new trucks on the lot sound identical. After getting that response I took it to Roberts Ram in Meriden CT, and got the same story. Since new I have performed my own oil changes, with oil and filters purchased from Pappas CDJR in new Britain ct. oil changes where done at 1200, 4800, 8200, 12,800 miles. About a week ago I reached out to ram corporate which got me an “escalated” claim number. That seems to be a fruitless endeavor considering I reached out to them via phone and email several times and have not heard back since receiving the claim number. I’m currently at a loss, Pappas CDJR says I can take it to my fleet mechanic to have them diagnose the problem while waiting three weeks for a Ram field engineer to stop by to look at the truck. I’m not really sure what the next move is, any feedback would be appreciated, I have all documentation on the denied or unrecognized warranty service appointments. Video links below.
Thanks.
2023 Ram 2500 6.4 Hemi clacking sound
youtube.com
2023 ram 2500 6.4 hemi clacking part 2
youtube.com
Thanks.
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