RAM is Down!

[dan carey]

Tagged

 

[Units]

OMG and here I thought my regens were short at 422 to 342 miles, now up to 614, but what you have is uncalled for and total BS, hate to say it but your engine sounds like a Hemi in need of cam an lifters, I really do hope they get you taken care of asap...

My regens are right inline with yours, last one was at 545miles, the 2 before that was between 600 - 650 miles. That makes me feel better to know others have similar regen cycles.

 

[Dinky]

A guy on HDrams and Fac

OMG and here I thought my regens were short at 422 to 342 miles, now up to 614, but what you have is uncalled for and total BS, hate to say it but your engine sounds like a Hemi in need of cam an lifters, I really do hope they get you taken care of asap...

My regens are right inline with yours, last one was at 545miles, the 2 before that was between 600 - 650 miles. That makes me feel better to know others have similar regen cycles.

A guy on HDrams and Facebook is tracking issues. Add yours to the list.

Link to the forum to track.

2019+ RAM HD Trucks Regeneration Frequency Tracking

Please fill out all of the data in this form as accurately as possible. Please only fill out this form for ONE truck. If you have multiple trucks, please fill out a form for each truck and note that each time you fill out a form. Please be sure to fill out the form completely, as you will not be...

forms.gle

Spreadsheet with others all ready.

2019+ RAM HD Trucks Regeneration Frequency Tracking

Sheet1 Number of Trucks With Frequent Regeneration Problem:,Engine Types Affected,Average Mileage When the Issue First Appears:,Average % Idle Time 56,2019,HO,27,174,24.29% 2020,30 2021,SO 2022,24 2023,CO 2024,2 Owner Name,Model Year,Truck Configuration,Engine,Truck`s Date of Manufacture,App...

docs.google.com

 

[Hardracer]

So what or how did ramcares say to where you believe he/she doesn't care?
Like why do you say he is on the dealers side?
By your wording it just sounds like he's just disregarding anything you say.
I dont own a diesel and never have so I can't comment on your situation but everything I'm reading and learning on this subject would lead me to be on your side so far and it aint right from the dealers standpoint the way this issue is being taken cate of.....I feel for ya.

 

[Dinky]

So what or how did ramcares say to where you believe he/she doesn't care?
Like why do you say he is on the dealers side?
By your wording it just sounds like he's just disregarding anything you say.
I dont own a diesel and never have so I can't comment on your situation but everything I'm reading and learning on this subject would lead me to be on your side so far and it aint right from the dealers standpoint the way this issue is being taken cate of.....I feel for ya.

Matthew @RamCares straight told me they were taking the dealers diagnostics and going to go with what the dealer recommendations were. He said they were not a investigation branch and are only there to help with rental vehicles. He told me my case was no longer going to be open and closed it January 18th.

 

[Dinky]

Update!

Dealer has responded to my email with my new photos and documentation on my regen mode. My oil has also gone up since the original scheduled service date. I am on regen #3 in 200 miles, my truck stinks really bad since the reflash.

I am scheduled this Wed to drop my truck off again.

 

[chri5k]

Matthew @RamCares straight told me they were taking the dealers diagnostics and going to go with what the dealer recommendations were. He said they were not an investigation branch and are only there to help with rental vehicles. He told me my case was no longer going to be open and closed it January 18th.

Man you think they would at least track the case until resolution.

This guy at Stellantis HQ probably has some stat on closed cases he wants to juice up.

 

[Dinky]

Man you think they would at least track the case until resolution.
View attachment 535971
This guy at Stellantis HQ probably has some stat on closed cases he wants to juice up.

Yeah I don't know, I was pretty baffled by it actually.

 

[pscarbor]

I have been over at HD Ramforum with my issue. Got a hold of RAM care and they are working on it now. The dealer essentially did not listen to what I said, there is fuel in my oil. They ran a stationary regen with possible fuel in oil and low oil.


If you have a 5th gen diesel watch how often it regens, make sure the dealer knows about possible fuel in oil due to too frequent regen. Check your oil and pay for black stone so this does not happen to you. It's looking like this is my issue but won't know untill later this week. RAM care has taken the helm now and hopefully my motor isn't toast but it's not looking good.

(ORGINAL POST AT HDFORUM.)

My truck is 2022 3500 SRW S.O. 43K miles.

Last Friday I had my mechanic change my oil and fuel filter change. When he drained the oil it filled a 5gal pan with really thinned down oil and over flowed a bit. Approximately 2 gallon extra fluid, he told me to take it the dealer as I probably have a injector leak. So I called the dealer and told them the story and booked a appointment for Monday.

My check engine light was already on for frequent regen mode due to air filter.

Got to the dealer Monday morning and they had me scheduled for a oil change..... same guy I was talking to set the appointment up. Told the story once again and he said no problem we will make room for you.

Tuesday I get a phone call about regen and how they will force regen under warranty and install the partical recall and should take care of it. Then proceeded to tell me my pcv valve and crank case vent had oil in it from someone over filling my oil. He told me it would be $900 to replace those and won't be covered under warranty do to oil being over filled. I told the guy he was out of his mind of course there was oil there, the system filled 5gal pan on my last oil change. Asked him if they found any issues with my injectors or why I have excess fluid in my oil. He said he doesn't know because they didn't change my oil, he then told me they can't move forward with test until they replace the parts for $900. I told him to transfer me to the manager. I told assiatant manager to stop with the ******** and look at the issue I asked for and quit funding their fishing exhibition. He told me to test for leaks will be $220, I asked what test will they perform? The assitant manager told me a injector power balance test. I told him I am not a certified tech but I think that test is for making sure the injectors are functioning and doing equal load. He told me this test will make sure there are no leaks and if it passes the test there are zero chance of injector issues. I wasn't going to argue there and said if he can guarantee me this test will prove I have not leaks go for it.

Wednesday around 11am I get a call from the assistant manager saying it passed the power balance test no fuel leaks. They check oil level and they are good, added the partical sensor, did a stationary force regen and flashed and reprogrammed my ecu. The total was going to be $590 for test performed. At this point I said I'll come pick up my truck and plan to talk to the manager about the quality of service I received.

The real manager and I spent about 45mins talking about how they never listened to me about potential fuel in my oil and were looking for a quick buck. We came to the terms once my oil level went up I would return and they would not charge me for any testing. I figured that would be good since they technically didn't not see the fluid and were going off a paying customer word. We went out together to document the fluid level with a picture even though the tech marked safe operating level. I pulled the dip stick and no oil was on my dip stick..... they told me they just pulled it around and let it set for a minute to let oil drain down. We waited 15mins and the oil was barely marking on the dip stick. I looked at them and said see why I can't trust your team...I guess it's simple any oil on the dip stick I just bring it back right? The manager looked at the assitant manager like someone was getting punched out. The manager instructed me to drive it home and let it set for a hour and take a picture then. He said the tech said it was in safe operating level and will be good....So I drove home which is 2 miles from the dealer and had to get a ride to work to pick my jeep up. Once home I heard a loud clacking noise, sounds like a dead injector or cylinder slap. I took a video to capture the noise and returned to the dealer. Service advisor came out and heard the noise and said they will check my truck back in. I sent the video to the manager right then since he was not around i went home. No check engine lights on or any Christmas tree lights.

This morning I called @RamCares To Open a claim as thing are not looking like the dealer are going to take care of it. Still waiting for a call from the adjuster now.

The dealer called me a 5pm to tell me they found the clacking issue. They said my batteries need to be replaced as they were low causing ecu problems. One battery was 550cca and the other was 600cc.... they said once they balance and fully charged the batteries the noise went away..... they said they can replace them but it will cost me out of pocket.. I told them I will call them back tomorrow with an answer.

I find it very funny you force regen my truck on low oil... then flash the ecu and reprogram the computer and it makes noise and you blame it on batteries at 70%. You let the customer pick it up making noise and low oil. Hopefully Ram cares takes care of this. Still zero resolution on why there was excess very thing oil in my system.

This is caused by a leaking fuel injector. Mine did that around 80k miles. It's around $4000 to get them replaced (maybe $10000 in dealer dollars) and so they will fight it as hard as they can.

 

[Dinky]

This is caused by a leaking fuel injector. Mine did that around 80k miles. It's around $4000 to get them replaced (maybe $10000 in dealer dollars) and so they will fight it as hard as they can.

From what I researched it could be too frequent regens, injector pump, or injectors. Not much is going to put fuel into the oil lol. Yeah they are not cheap that's for sure.

 

[Danny Phillips]

I have a 2015 Cummins 2500 and have never seen a regen notice. Did they have regen in 2015? I changed oil last year and filled it about 1/2 gallon over. I only have 32,000 miles on it.

 

[Dinky]

I have a 2015 Cummins 2500 and have never seen a regen notice. Did they have regen in 2015? I changed oil last year and filled it about 1/2 gallon over. I only have 32,000 miles on it.

First year was 2013 for exhaust fluid. It really never told you in the earlier years. New generation with emissions stuff getting tighter they have to keep redesigning the system.

 

[Dinky]

Well it's past the full mark a little now.

 

[demonram]

I'm very disappointed to hear that RamCares has taken that attitude. Since when are they only for rentals? In 2017, my 2011 Sport had to have the cam/lifters replaced at 92,000 miles. The 5 year warranty had expired, but the 100,000 miles had not been achieved, and RamCares worked with me on the repairs. They would do the repairs if I would agree to pay a 10% copay. That was a no brainner right there. My part was barely over $300.00. The service manager even got the anti-freeze covered under the power train. I still have the truck, and now at about 166,000 miles and no issues at all. I did switch to a 5W30 oil instead of 5W20.

 

[Dinky]

I'm very disappointed to hear that RamCares has taken that attitude. Since when are they only for rentals? In 2017, my 2011 Sport had to have the cam/lifters replaced at 92,000 miles. The 5 year warranty had expired, but the 100,000 miles had not been achieved, and RamCares worked with me on the repairs. They would do the repairs if I would agree to pay a 10% copay. That was a no brainner right there. My part was barely over $300.00. The service manager even got the anti-freeze covered under the power train. I still have the truck, and now at about 166,000 miles and no issues at all. I did switch to a 5W30 oil instead of 5W20.

Yeah I had my 2014 hemi exhaust manifold bolt covered after warranty expired. This is not the first time dealing with them but probably my last, I'll just take it on myself.

 

[Dinky]

Well it is at the dealership again. There was no arguing this time, and did not sign their typical services agreement. Just verified oil level and took my oil sample to send off.

Picture is not that good but it is over the dipstick onto the cable.....

 

[KKBB]

Well it is at the dealership again. There was no arguing this time, and did not sign their typical services agreement. Just verified oil level and took my oil sample to send off.

Picture is not that good but it is over the dipstick onto the cable.....View attachment 536146

Good luck man!! I hope this all works out as good as it can for you!!

 

[Dinky]

Good luck man!! I hope this all works out as good as it can for you!!

Thanks, over nighted oil sample this morning and paid for same day testing results. I'll know the percentage by Monday.

 

[KKBB]

Thanks, over nighted oil sample this morning and paid for same day testing results. I'll know the percentage by Monday.

Don't let the bad luck make you think the Cummins is bad. I have run them from 1999 to 2019. They were all amazing engines. The only issue I had was with my 99...it had an oil sending unit go out. Doesn't make ya feel good when you are driving down the interstate and oil pressure drops to 0. Luckily it was just the bad sending unit. I have now gone to the 6.4 hemi. Only did that because of quick warm ups in winter and I only drive 1 mile to work. I figured I would eventually run into emissions issues with the Cummins. I did drive my 2016 for roughly 2.5 years that way and never did have an issue.

 

[Dinky]

@KKBB

Yeah I still like Cummings and Ram trucks. It is a downer for sure but I think this is not just a Ram issue. All manufacturers are facing their own issues and defects. I've owned newer ford's and chevys and had issues with all of them. I think the real blame comes from covid supply shortage, cheap parts and materials. Going to a unknown supply source because they have it and the fact the labor force and quality sucks every where. I truly believe all new car suck right now lol.