greg544
Junior Member
I went to the dealership where I purchased my 2019 1500 Classic. My odometer has just turned 10K and the oil change indicator turned on for the first time. When I arrived at the dealership, the cars are backed up in the service area, which is understandable for a Saturday morning. I tell the service guy that came to greet me that I am there for my first oil change and I bought the truck there last year. Blank stare... So I told him I was pretty sure that I was supposed to get a free oil change. He told me no, they did not do that. He gave the me the prices for synthetic oil change that I requested and I thought it was too high so I left.
I did get the oil changed and the tires rotated at an oil change place down the street. So when I put my receipt for the oil change in the glove-box, I see my paperwork from the purchase (stupid of me not to think about that earlier). I see a welcome to RAM CARE pamplet with my name printed in it and a RAM CARE ID Number. It says my benefits include Two Oil Changes and Tire Rotations Annually.
So at the dealership, they never checked the VIN. They did ask for my name, but said, no they could not find it. Since I am not buying today, they really didn't care if I was there to be a customer anymore was the vibe I got.
So then I call the RAM CARE number. I waited about 15 minutes to speak to a guy who listened to my story and complaint about the dealer not making an effort to see that I belong to RAM CARE for another 9 months. He says I have to call another number. Now why they give you one number and they are just paying for someone to tell you to call another number does not make sense to me, but whatever.... The second number answered and there was some automated voice calling out numbers and letters. Dead end.
So then I get on the RAM CARES website, which is really just the MOPAR website. I started a chat, which I include below.
The long and short of it is I feel like I am not being treated well as a customer. Bad show RAM and Dodge. I'm not naming the dealership, but maybe I should be. They treat you great when they want your money, and the service later is not what was promised. Yes it is my fault for not finding the RAM CARES ID number I was issued more than a year ago, but come on ... in this day of technology, all they have to do is scan your VIN and give you the service they promised you.
S******* (7/25/2020, 1:34:44 PM): Hi, my name is S******* with FCA Customer Care, How may I help you?
Me (7/25/2020, 1:34:56 PM): What is Ram Care?
S******* (7/25/2020, 1:34:02 PM): Hello James how are you today?
Me (7/25/2020, 1:34:15 PM): Good, How are you doing today?
S******* (7/25/2020, 1:34:34 PM): It is a maintenance plan that provides oil changes and tire rotations as well as rental if your vehicle is required to stay at the Dealer.
Me (7/25/2020, 1:35:07 PM): So I have a Ram Care number - KS5**********
Me (7/25/2020, 1:35:15 PM): does that mean I have Ram Care?
S******* (7/25/2020, 1:35:30 PM): I would be happy to look into this here for you. Do you happen to have the VIN?
Me (7/25/2020, 1:36:04 PM): 1C************335
S******* (7/25/2020, 1:37:27 PM): Yes I am showing you do have Ram Care.
Me (7/25/2020, 1:38:19 PM): Well, OK today I went to the RAM dealership where I purchased the Truck. I needed the first 10,000 oil change and tire rotation.
Me (7/25/2020, 1:38:53 PM): But they said it was going to cost like $80 for the oil change and the tire rotation was extra.
Me (7/25/2020, 1:39:22 PM): I thought I was supposed to get some oil changes free, but they just shrug their shoulders.
S******* (7/25/2020, 1:39:38 PM): I am showing that the plan was cancelled due to an error and reinstated.
Me (7/25/2020, 1:39:51 PM): Then I go to another place to get the oil changed. But now I find this RAM Care in the glove box.
Me (7/25/2020, 1:40:05 PM): But too late I already paid somewhere else.
Me (7/25/2020, 1:40:30 PM): I mean the dealership that sold me the truck should know all these trucks came with RAM care, right?
S******* (7/25/2020, 1:41:00 PM): It is not on all Ram Trucks only eligible purchases.
Me (7/25/2020, 1:41:00 PM): They tell you one thing when they want to sell you a truck, but they forget about it later.
Me (7/25/2020, 1:41:24 PM): Well if you guys can't keep it straight how am I supposed to?
S******* (7/25/2020, 1:41:29 PM): However you are correct the Dealer would be ablle to see those details.
Me (7/25/2020, 1:42:06 PM): The service guy at the dealership did not care, I guess he was kind of busy
S******* (7/25/2020, 1:42:38 PM): You can also reach Ram Care directly at 866-932-3878. I am very sorry for your experience with the Dealership I will ensure this issue is documented here today.
Me (7/25/2020, 1:43:00 PM): Well I can tell you another story about 866-932-3878
Me (7/25/2020, 1:43:43 PM): That guy listened to my story and told me to call 800-521-9922 (option 4).
Me (7/25/2020, 1:44:02 PM): This was after waiting about 15 minutes to get through
Me (7/25/2020, 1:44:36 PM): So that other number must be a mistake because if you call it, you just hear someone calling off a bunch of numbers.
Me (7/25/2020, 1:45:07 PM): So the dealership was not a good experince and the RAM Care phone support was not a good experience.
Me (7/25/2020, 1:45:40 PM): And I paid $84.00 out of pocket today for an oil change
S******* (7/25/2020, 1:46:28 PM): That number you were provided is for Mopar Vehicle Protection. The number I provided you is the information contact number for Ram Care.
S******* (7/25/2020, 1:47:37 PM): That contact number is also listed within the Ram Care details on the Ram website at https://ramcare.ramtrucks.com/owner/en-us/termsandconditions
Me (7/25/2020, 1:48:04 PM): so I guess I am just out of luck?
S******* (7/25/2020, 1:48:56 PM): You can also contact our General Line at 1-800-992-1997 and you can be transferred to the correct department. You do still have the plan and would be able to utilize that plan in the future. We do have Ram Care chat representatives available Monday to Friday 8 am to 9 pm EST.
Me (7/25/2020, 1:49:31 PM): ok well I will be posting this chat transript to the dodge truck forums.
S******* (7/25/2020, 1:49:50 PM): No Problem. Your reference for our chat today is 7680****. Is there anything else I can assist with today?
Me (7/25/2020, 1:50:17 PM): anything else, did you help me today?
S******* (7/25/2020, 1:50:38 PM): My apologies what type of additional assistance can I provide today?
Me (7/25/2020, 1:51:13 PM): I would like to be reinbused for the oil change I paid for, which I was entitled to.
S******* (7/25/2020, 1:51:48 PM): I can have that reviewed here for you. I can send you an email to attach the repair order and proof of payment and reply back and a member of Ram Care will review and be back in contact with you.
Me (7/25/2020, 1:52:10 PM): Ok, thank you, I would appreciate that.
S******* (7/25/2020, 1:53:30 PM): I have sent that to you. Can you confirm the best contact number to reach you at?
Me (7/25/2020, 1:54:02 PM): ******@****.com or ***-***-016*
S******* (7/25/2020, 1:54:30 PM): Thank you. Is there anything else I can assist with today?
Me (7/25/2020, 1:54:38 PM): no
Me (7/25/2020, 1:54:48 PM): have a good rest of your day
I did get the oil changed and the tires rotated at an oil change place down the street. So when I put my receipt for the oil change in the glove-box, I see my paperwork from the purchase (stupid of me not to think about that earlier). I see a welcome to RAM CARE pamplet with my name printed in it and a RAM CARE ID Number. It says my benefits include Two Oil Changes and Tire Rotations Annually.
So at the dealership, they never checked the VIN. They did ask for my name, but said, no they could not find it. Since I am not buying today, they really didn't care if I was there to be a customer anymore was the vibe I got.
So then I call the RAM CARE number. I waited about 15 minutes to speak to a guy who listened to my story and complaint about the dealer not making an effort to see that I belong to RAM CARE for another 9 months. He says I have to call another number. Now why they give you one number and they are just paying for someone to tell you to call another number does not make sense to me, but whatever.... The second number answered and there was some automated voice calling out numbers and letters. Dead end.
So then I get on the RAM CARES website, which is really just the MOPAR website. I started a chat, which I include below.
The long and short of it is I feel like I am not being treated well as a customer. Bad show RAM and Dodge. I'm not naming the dealership, but maybe I should be. They treat you great when they want your money, and the service later is not what was promised. Yes it is my fault for not finding the RAM CARES ID number I was issued more than a year ago, but come on ... in this day of technology, all they have to do is scan your VIN and give you the service they promised you.
S******* (7/25/2020, 1:34:44 PM): Hi, my name is S******* with FCA Customer Care, How may I help you?
Me (7/25/2020, 1:34:56 PM): What is Ram Care?
S******* (7/25/2020, 1:34:02 PM): Hello James how are you today?
Me (7/25/2020, 1:34:15 PM): Good, How are you doing today?
S******* (7/25/2020, 1:34:34 PM): It is a maintenance plan that provides oil changes and tire rotations as well as rental if your vehicle is required to stay at the Dealer.
Me (7/25/2020, 1:35:07 PM): So I have a Ram Care number - KS5**********
Me (7/25/2020, 1:35:15 PM): does that mean I have Ram Care?
S******* (7/25/2020, 1:35:30 PM): I would be happy to look into this here for you. Do you happen to have the VIN?
Me (7/25/2020, 1:36:04 PM): 1C************335
S******* (7/25/2020, 1:37:27 PM): Yes I am showing you do have Ram Care.
Me (7/25/2020, 1:38:19 PM): Well, OK today I went to the RAM dealership where I purchased the Truck. I needed the first 10,000 oil change and tire rotation.
Me (7/25/2020, 1:38:53 PM): But they said it was going to cost like $80 for the oil change and the tire rotation was extra.
Me (7/25/2020, 1:39:22 PM): I thought I was supposed to get some oil changes free, but they just shrug their shoulders.
S******* (7/25/2020, 1:39:38 PM): I am showing that the plan was cancelled due to an error and reinstated.
Me (7/25/2020, 1:39:51 PM): Then I go to another place to get the oil changed. But now I find this RAM Care in the glove box.
Me (7/25/2020, 1:40:05 PM): But too late I already paid somewhere else.
Me (7/25/2020, 1:40:30 PM): I mean the dealership that sold me the truck should know all these trucks came with RAM care, right?
S******* (7/25/2020, 1:41:00 PM): It is not on all Ram Trucks only eligible purchases.
Me (7/25/2020, 1:41:00 PM): They tell you one thing when they want to sell you a truck, but they forget about it later.
Me (7/25/2020, 1:41:24 PM): Well if you guys can't keep it straight how am I supposed to?
S******* (7/25/2020, 1:41:29 PM): However you are correct the Dealer would be ablle to see those details.
Me (7/25/2020, 1:42:06 PM): The service guy at the dealership did not care, I guess he was kind of busy
S******* (7/25/2020, 1:42:38 PM): You can also reach Ram Care directly at 866-932-3878. I am very sorry for your experience with the Dealership I will ensure this issue is documented here today.
Me (7/25/2020, 1:43:00 PM): Well I can tell you another story about 866-932-3878
Me (7/25/2020, 1:43:43 PM): That guy listened to my story and told me to call 800-521-9922 (option 4).
Me (7/25/2020, 1:44:02 PM): This was after waiting about 15 minutes to get through
Me (7/25/2020, 1:44:36 PM): So that other number must be a mistake because if you call it, you just hear someone calling off a bunch of numbers.
Me (7/25/2020, 1:45:07 PM): So the dealership was not a good experince and the RAM Care phone support was not a good experience.
Me (7/25/2020, 1:45:40 PM): And I paid $84.00 out of pocket today for an oil change
S******* (7/25/2020, 1:46:28 PM): That number you were provided is for Mopar Vehicle Protection. The number I provided you is the information contact number for Ram Care.
S******* (7/25/2020, 1:47:37 PM): That contact number is also listed within the Ram Care details on the Ram website at https://ramcare.ramtrucks.com/owner/en-us/termsandconditions
Me (7/25/2020, 1:48:04 PM): so I guess I am just out of luck?
S******* (7/25/2020, 1:48:56 PM): You can also contact our General Line at 1-800-992-1997 and you can be transferred to the correct department. You do still have the plan and would be able to utilize that plan in the future. We do have Ram Care chat representatives available Monday to Friday 8 am to 9 pm EST.
Me (7/25/2020, 1:49:31 PM): ok well I will be posting this chat transript to the dodge truck forums.
S******* (7/25/2020, 1:49:50 PM): No Problem. Your reference for our chat today is 7680****. Is there anything else I can assist with today?
Me (7/25/2020, 1:50:17 PM): anything else, did you help me today?
S******* (7/25/2020, 1:50:38 PM): My apologies what type of additional assistance can I provide today?
Me (7/25/2020, 1:51:13 PM): I would like to be reinbused for the oil change I paid for, which I was entitled to.
S******* (7/25/2020, 1:51:48 PM): I can have that reviewed here for you. I can send you an email to attach the repair order and proof of payment and reply back and a member of Ram Care will review and be back in contact with you.
Me (7/25/2020, 1:52:10 PM): Ok, thank you, I would appreciate that.
S******* (7/25/2020, 1:53:30 PM): I have sent that to you. Can you confirm the best contact number to reach you at?
Me (7/25/2020, 1:54:02 PM): ******@****.com or ***-***-016*
S******* (7/25/2020, 1:54:30 PM): Thank you. Is there anything else I can assist with today?
Me (7/25/2020, 1:54:38 PM): no
Me (7/25/2020, 1:54:48 PM): have a good rest of your day