mikey2k
Junior Member
The only way to get your truck diagnosed and repaired properly is to do it yourself. I bought a 2014 ecodiesel with 130k miles on it. I was going on a trip from FL to NY, so i had the dealer do an oil change and rotate tires. when i went to pick up vehicle the bill was 600. The oil change and rotate tires was 300, they did the high pressure fuel pump and flash computer recall while it was there. than they charged me 283 to "drain water from water separator and replace the fuel filter. 63.95 to drain water, 200 for fuel filter. when i got it back, the fuel pump was missing it's cover (which has the calibrations for the injectors on it), the heat sock on the EGR tube was pulled back all the way and never returned to it's original position, the oil was a quart over full, the foam thats under the engine (i assume to quiet down diesel)cover was gone no fluids were topped off, and the tires were only rotated front to back on drivers side (the tires on passenger side were untouched). The reason i even looked was because the check engine light came on with an EGR code.
Here is the problem:
1) the recall includes replacing the fuel filter and water separator housing and fuel filter itself (which includes draining the water) which the housing wasn't done.
2) in pulling back the heat sock on the EGR tube exposed the plastic vacuum tube going to the EGR valve and melted it. this is why the engine light came on. I fixed the vacuum tube myself, i pushed the sock back to where it was supposed to be cleared the code, went back to the dealer to have the cover for the fuel pump put on and have the extra quart of oil drained and have the foam piece put back. I know it wasn't the my cover for the fuel pump that was on there originally(mine was clean) (which means wrong calibration codes) and have the foam piece that was gone replaced, they were not going to replace the foam piece, they said i don't need it.
3) I drove to NY and on the way the engine light came on DEF code and the countdown to won't restart ended up counting down to WONT RESTART SEE DEALER. I changed the pump and injector for the DEF myself. the codes went away, but it still states won't restart on the dash (which i bypassed on my own). I drove 1500 miles with no codes, not even soft codes, yet the "won't restart" would not go away. it's still there.
4) I brought back to dealer and told them they need to reflash the PCM, because thier flash didn't take properly. they would not do it. they had their "diesel mechanic" there and he took out his witech crap and pulled codes to find out there were none for 1500 miles. I also explained to them that they charged me for a fuel filter AND draining the water separator, which was included in the recall. they told me that they would refund my money for the water drain and fuel filter ($283), but i would haveto drop off on monday for them to diagnose the won't restart. I said it better not cost me anything, the service writers response was "don't worry you have a credit". in turn i said i will not be dropping it off on monday and give me my refund (which actually took them 3 weeks to do). oh and last but not least the "mechanic" drained the crankcase to under MIN. I just bought a quart and filled it properly, but holy cow, he had to know i would check.
I am a certified master tech in medium and heavy duty trucks, master certified in automobiles, certified in diesel performance, and parts, undercar, and a whole bunch of others (35 all together). i've seen alot of incompetence in the automotive field ( been in it since 1976, went into computers in 2007) Dodge/Ram takes the cake. I will never darken the doorways of ANY Ram dealer again.
Here is the problem:
1) the recall includes replacing the fuel filter and water separator housing and fuel filter itself (which includes draining the water) which the housing wasn't done.
2) in pulling back the heat sock on the EGR tube exposed the plastic vacuum tube going to the EGR valve and melted it. this is why the engine light came on. I fixed the vacuum tube myself, i pushed the sock back to where it was supposed to be cleared the code, went back to the dealer to have the cover for the fuel pump put on and have the extra quart of oil drained and have the foam piece put back. I know it wasn't the my cover for the fuel pump that was on there originally(mine was clean) (which means wrong calibration codes) and have the foam piece that was gone replaced, they were not going to replace the foam piece, they said i don't need it.
3) I drove to NY and on the way the engine light came on DEF code and the countdown to won't restart ended up counting down to WONT RESTART SEE DEALER. I changed the pump and injector for the DEF myself. the codes went away, but it still states won't restart on the dash (which i bypassed on my own). I drove 1500 miles with no codes, not even soft codes, yet the "won't restart" would not go away. it's still there.
4) I brought back to dealer and told them they need to reflash the PCM, because thier flash didn't take properly. they would not do it. they had their "diesel mechanic" there and he took out his witech crap and pulled codes to find out there were none for 1500 miles. I also explained to them that they charged me for a fuel filter AND draining the water separator, which was included in the recall. they told me that they would refund my money for the water drain and fuel filter ($283), but i would haveto drop off on monday for them to diagnose the won't restart. I said it better not cost me anything, the service writers response was "don't worry you have a credit". in turn i said i will not be dropping it off on monday and give me my refund (which actually took them 3 weeks to do). oh and last but not least the "mechanic" drained the crankcase to under MIN. I just bought a quart and filled it properly, but holy cow, he had to know i would check.
I am a certified master tech in medium and heavy duty trucks, master certified in automobiles, certified in diesel performance, and parts, undercar, and a whole bunch of others (35 all together). i've seen alot of incompetence in the automotive field ( been in it since 1976, went into computers in 2007) Dodge/Ram takes the cake. I will never darken the doorways of ANY Ram dealer again.
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