Ram customer service

[Wadejesu]

I can just picture one of the Kaulig Racing Nascar Ram trucks pull into the pits during a race and the crew chief says " You'll have to wait were waiting on Parts"

 

[Gemeni06]

I was off base in my comments. Everyone's truck is unique and what the owner does to it is his or her business only. If you enjoy state-of-the-art electronics in your truck go for it. Best wishes in finding a solution to your problem.

 

[turkeybird56]

I was off base in my comments. Everyone's truck is unique and what the owner does to it is his or her business only. If you enjoy state-of-the-art electronics in your truck go for it. Best wishes in finding a solution to your problem.

Yer good. Some of the stuff is OK, but the nanny nanny boo boo stuff is a real PITA.

 

[Gemeni06]

Yer good. Some of the stuff is OK, but the nanny nanny boo boo stuff is a real PITA.

Sorry about that. Due to an ENTJ personality which works well for hardware engineers and fighter pilots but not for social relationships. Also, a little bit of downshifting attitude at play. But what I meant to say is that the more electronics you add in the commercial world with limited testing and failure rates of electronic components around ten times higher than those of mil-spec components expect an increased risk of failure. But If vehicles were built to the standards of military defense systems no one could afford to buy a vehicle.

 

[turkeybird56]

Sorry about that. Due to an ENTJ personality which works well for hardware engineers and fighter pilots but not for social relationships. Also, a little bit of downshifting attitude at play. But what I meant to say is that the more electronics you add in the commercial world with limited testing and failure rates of electronic components around ten times higher than those of mil-spec components expect an increased risk of failure. But If vehicles were built to the standards of military defense systems no one could afford to buy a vehicle.

Just common sense BOIRD here. U know the old M151A1 jeeps ran forever. Last prob a lot longer than my 2019 lol.

 

[Dean2]

Just common sense BOIRD here. U know the old M151A1 jeeps ran forever. Last prob a lot longer than my 2019 lol.

That is true, but it was because they were so easy to fix and rebuild. Almost every older vehicle, pre 1970, 100,000 miles was pretty much it's serviceable life before a major rebuild was needed. Today, I have had lots of modern vehicles that have run 300,000 miles and like I have said many times, I have never done a transmission, engine or anything else major in one. My Lexus GS430 has 250,000 miles on it, with only regular wear items replaced. My 1996 Ram V10 has 180,000 miles, same story. I will be interested to see what the 2020 2500 I am running now miles out at.

That said, I stand by what I said above. I would not buy a new vehicle made by Stellantis today. Service, parts availability and build quality all suck!.

 

[turkeybird56]

That is true, but it was because they were so easy to fix and rebuild. Almost every older vehicle, pre 1970, 100,000 miles was pretty much it's serviceable life before a major rebuild was needed. Today, I have had lots of modern vehicles that have run 300,000 miles and like I have said many times, I have never done a transmission, engine or anything else major in one. My Lexus GS430 has 250,000 miles on it, with only regular wear items replaced. My 1996 Ram V10 has 180,000 miles, same story. I will be interested to see what the 2020 2500 I am running now miles out at.

That said, I stand by what I said above. I would not buy a new vehicle made by Stellantis today. Service, parts availability and build quality all suck!.

Yuppers, and who needs that New Electrical Architecture that they rolled out that is F-UBAR, lol.

 

[Gemeni06]

If your truck wasn't drivable how did you get it to the dealer to diagnose the problem? Was it towed?

 

[HEMIMANN]

The more of anything added raises statistical probability of failures. That's just a statistical fact.

It's mostly electronics, but the mechanicals were added for spurious reasons too - VVT, MDS, EGR, etc. etc.

 

[ramfart]

My take is the dealer has ALREADY SOLD you the truck, collected their profit and sales commission and don't care if you buy from them again in a few years (they probably will change hands by the time you might anyway). Also they don't own the debt as they've handed you over to a third party finance company, so you can't stop paying until it get's fixed. You been put in the corner and they know it. You might as well try and bribe someone at the factory where it was built to "find" you the part and fix it yourself. That's how the world work's today.

 

[RCFlyer11]

So for the first time in my life, I bought a new, off the dealership lot, truck. I choose the 2026 Ram Laramie with a 3.0 hurricane engine. It is decked out, loaded with every option imaginable and has the best ride ive ever experienced in a truck.
After not even 5 months of owning it, my screen went black and thats where the trouble started that really makes me question my choice of the brand of Truck that I bought.
The first thing I did was try to get it onto the Ram dealer closest to me, there was a 4 week wait to get in. They are busy, I understand that, so went to different dealership 100 miles away who could look at my truck the next day. Their diagnoses was a bad electronic, computer part that controls the main screen, they said they would have to order the part and had no eta of when it would arrive.
Being my only vehicle and something I need and use daily, I thought to help the situation and the dealership to get the part asap, I called Ram customer service and thats where I learned how little Ram cares about customers and warranty work after the sale. I had 2 requests when i called, what is the eta and status of my replacement part and would they pay for a rental car for me to use while mines was down. It has been 3 weeks and i still
Dont have an answer to either question.
It sounded impressive at first, they gave me a case number and a case manager and thats when the games started. For every 4 or 5 emails I sent or calls I made, I may get 1 in return. The responses i did get where meaningless, someone will call you in 1-2 business days and they never would. Case manager would very seldom answer their phone, would always go to voicemail. When the did respond by email, it was the same story, they were upping the level of my case to another case manager and that person would call me in 1-2 business days, they never did. The few emails i got from them looked like auto generated and were worded almost the same. They would ask for the same information They already had about my situation, not answer or return calls and then flat out lie about trying to get ahold of me and I had no voicemail set up on my phone, neither of which is true. Im sure Ram does this on purpose to make a customer just quit trying to resolve any issue with their vehicle. Once you have paid them, they just dont care.
So if you are considering buying a new truck, here is my advice. If considering a Ram,
Never sell your old vehicle, so when your Ram breaks down, you still have something to drive
Ask your dealership if you can wait to pay for it for 6-8 months so when it does break down, you can return it
Always do your homework and see what people are saying about service after the sale, I wish I had
One last thought, the dealerships are not the problem, ive dealt with 2 and they have treated me well, their hands are tied on parts availability. The problem is the multi national corporation that builds the truck. I read in one of these threads but cant find it again, that people have had luck contacting the ceo of Ram directly, has anyone done this?

I have a 2025 RAM 1500 Laramie, also loaded. Had the black-screen problem, but only in cold weather. After driving, stopping, and turning ignition OFF; the contact relays under the hood reset (clickety-clack noise). Upon then starting the engine, the screen works again.

 

[Schleicher]

I had a similar experience where my truck would not start. Only had 1.500 miles on it. I called customer service (India) and got a case# also. I needed a tow to the dealership and the guy called me back and said that he could not find one. He asked me if I was aware of a good towing service. I told him that it was not my job to do his job and to get on Google and look up a towing company in Grand Rapids, MN (30 miles from where I was stalled). He literally told me he would look into it the next day while I'm sitting stalled in the middle of northern MN with very limited cell service.
My truck did eventually start (it needed to cool down for some reason) so I drove it to the dealer who had to order the part. 3-weeks later and no loaner they finally got it fixed. If I had known this, I would have kept my 2017 Ram which had NO ISSUES for the 8-years that I owned it. Sick to my stomach
BTW... I agree that this is NOT the dealer's fault.

 

[Guitar Guy]

Geez, this is alarming. I still have PTSD from the sales experience I had two years ago buying my Ram Classic. Now I will definitely stay away after buying 5 new Ram trucks in a row. Are you listening, Stellantis?

 

[lpennock]

Just a suggestion as I wouldn't on a ram with the optional Max Care Policy. I wouldn't buy from the dealer though. There are better (less expensive) places to buy it from. My dealer always gave me a rental if they needed to keep it more than one day because of Max Care.

Does Max Care include roadside assistance?

Yes. Most plans include 24/7 roadside help, rental reimbursement, and trip interruption coverage.

Look at Granger Motors and Zeigler Group for good prices.

 

[jc56berg]

My take is the dealer has ALREADY SOLD you the truck, collected their profit and sales commission and don't care if you buy from them again in a few years (they probably will change hands by the time you might anyway). Also they don't own the debt as they've handed you over to a third party finance company, so you can't stop paying until it get's fixed. You been put in the corner and they know it. You might as well try and bribe someone at the factory where it was built to "find" you the part and fix it yourself. That's how the world work's today.

Your right R/F. As soon as you sign the finance papers its out of the dealers hands except for warranty work or recalls. And that dealership changing hands, that goes on like daily around the country.

 

[ReddJackson]

This entire thread is the best example why I won’t buy any vehicle new. Way too much BS with Dealer and the Company

 

[jws123]

How can one of the big 3 truck manufacturers treat customers that way? You would think as tight as the competition is for truck buyers, that has to kill sales when they create Ram cares that is nothing but a scam

its not just ram tho they all suck right now.

 

[HEMIMANN]

Stellantis did a full-on hardcore press when they outsourced the warranty. They were bugging us constantly.

I fired back what it used to be under MOPAR. That shut 'em up but good.

 

[Larrys74]

I had trouble with my dash cover separating on my 21 Ram. Tried and tried with customer care and got nowhere. The dealer got on their computer for about 5 minutes and AI came up with a good faith estimate of me paying $800 dollars. Not gonna happen after buying a $80,000 dollar truck. I emailed Tim Kuniskis and finally got something done. It still took 4 months to get it fixed because the service department where I purchased it wasn't cooperating. Went to another dealer and was done in 2 weeks. Didn't cost a dime.

 

[ReddJackson]

Reminds me of the Big 3 in Detroit in the 70’s…they were all putting out garbage and calling them automobiles